Privacy Policy
This Privacy Policy explains how UA Developments handles information for MadnessRAN Online and its account, game and support services. For privacy questions or requests, email support@uadevelopments.com.
Information used to provide the service
- Account information: username, email address and the credentials and verification information supplied during registration, login and account recovery. Registration includes a password, account PIN, security key and CAPTCHA response.
- Game information: characters, inventory, progression, virtual balances, transactions and other account-linked activity needed to operate the game.
- Player communication: character names, chat, party and club information and other information you choose to share through game features. Other players can see information shared with them.
- Connection and diagnostic information: IP addresses, connection and service logs used to operate and protect the service. The app also keeps local startup diagnostics to help investigate failed launches.
- Support information: your email address, messages and attachments when you contact support. The in-game Report feature prepares an email and screenshot for you to review and send. Screenshots may include character names, chat and other on-screen information.
If you choose Remember username, the login screen stores your username on your device. That screen does not save your login password. You can clear remembered information using the app's controls or Android's app-data settings.
How information is used and shared
Information is used to create and authenticate accounts, provide gameplay, maintain progress and entitlements, respond to support requests, investigate abuse and protect the service. Information you publish in game is shared with the players who can access that feature.
Hosting, email and other providers involved in delivering the service may process the information needed for their role. Support staff access information to handle requests and investigate service or account problems. Information may also be disclosed when required by law or necessary to investigate fraud, abuse or a security incident. Your email or payment provider handles information you send through its own service under its own privacy terms.
Security
The mobile account website and HTTPS account service protect requests to those HTTPS addresses in transit. Different game connections and third-party services may use different security measures. No service can guarantee absolute security. Keep your credentials private and never include passwords, account PINs or security keys in support emails.
Retention and account deletion
Account and gameplay records are kept while needed to provide your account and game access. You can request deletion of your account and associated personal data by following the account-deletion instructions. Removing the app from your phone does not delete your server account.
Support verifies ownership before processing a deletion request. Some records may need to be retained only for a specific purpose: transaction records for accounting or legal obligations; security and fraud records for an active investigation or dispute; and support correspondence to document and resolve your request. Retention is limited to the information and duration needed for that purpose. If an exception applies, support explains the affected records, reason and applicable retention period or end condition in its response. Backup copies may remain until their replacement cycle; support can explain the backup treatment for your request.
Your choices and requests
Email support to request access, correction or deletion of your account information, or to ask about other privacy rights available where you live. If you cannot access your registered email address, explain that in your message so support can arrange another ownership check. Requests concerning a child's information can also be sent to the same address.
Changes and contact
Updates to this policy are published on this page with the updated date. Contact UA Developments at support@uadevelopments.com.